Terms of Use | Zepo AI

These Terms of Use ("Terms") are an agreement between you and Zepo AI ("Zepo", "we") for the use of the zepo.io website, the console.zepo.io dashboard, the API and the AI Agent (together, the "Service"). Please read them carefully before using the Service.

1. Acceptance of the Terms

By creating an account, starting a trial or using the Service, you confirm that you have read, understood and agree to these Terms and our Privacy Policy. If you use the Service on behalf of a business, you confirm that you have the authority to bind that business to these Terms. You must be at least 18 years old and have full legal capacity.

2. Definitions

Service: Zepo's AI Agent platform, including the website, dashboard, API and related integrations.
Account: the account you register to manage and use the Service.
Store: an independent space of business data and configuration within an account.
Message: each message Zepo processes in a conversation with your customers.
Your Data: business data, conversation data and any content you or your customers put into the Service.
AI Content: replies, suggestions and actions the AI Agent generates based on Your Data.

3. Account and security

Provide accurate, complete registration information and keep it up to date.
Keep your password and API keys secret; do not share your account with people outside your organisation.
You are responsible for all activity in your account, including that of members you invite.
Tell us immediately at support@zepo.io if you notice unauthorised access.

4. Trial, plans and payment

4.1. Free trial

The trial lasts 7 days, requires no credit card and includes 500 messages, one store and the basic tools. When the trial ends, the AI Agent stops processing messages until you choose a paid plan.

4.2. Fees and renewal

Fees are charged for the plan and billing cycle you choose, at the prices published when you sign up.
Paid plans renew automatically at the end of each cycle unless you cancel before the renewal date.
You are responsible for providing a valid payment method; if payment fails, we may suspend the Service after notifying you.

4.3. Usage limits

Each plan has limits on messages, stores and integrations. When you reach a limit, Zepo may pause processing new messages or suggest that you upgrade. Unused allowances do not carry over to the next cycle.

4.4. Cancellation and refunds

You can cancel renewal at any time in the dashboard or by contacting us.
Cancellation takes effect at the end of the paid cycle; you can keep using the Service until then.
Fees already paid are non-refundable, even if you do not use the full period or allowance, except where the law requires a refund or you were charged twice because of an error on Zepo's side.

4.5. Price changes

We may change our plan prices. New prices apply only from your next renewal cycle and will be announced to you in advance.

5. Acceptable use

When using the Service, you must not:

Break Vietnamese law or the laws of the places where you do business.
Send spam or unauthorised bulk messages, or breach the policies of Meta, Zalo or any connected platform.
Promote prohibited goods or services, commit fraud or give customers misleading information.
Collect or process personal data without a legal basis.
Break into, scan for vulnerabilities in, overload or interfere with Zepo's systems, or reverse engineer the software.
Resell, rent or provide the Service to third parties without a written agreement with Zepo.
Post content that infringes the intellectual property, privacy or reputation of others.

6. Your Data

You keep full ownership of Your Data.
You grant Zepo the right to use Your Data as needed to provide, maintain and improve the Service.
You confirm that you have the rights and legal basis for the data you put into the Service, including end-customer data.
Zepo processes personal data as described in our Privacy Policy.
When your account ends, you can ask to export your data within a reasonable period before it is deleted.

7. AI-generated content

The AI Agent creates replies from Your Data and artificial intelligence models, so its answers may sometimes be inaccurate or incomplete. Therefore:

You are responsible for configuring the AI Agent, keeping data up to date and checking important information such as prices, promotions and return policies.
For professional fields such as healthcare, finance or law, set up a handover to your staff instead of letting the AI Agent decide on its own.
Zepo does not guarantee any specific business result such as sales or conversion rates.

8. Third-party platforms and services

The Service connects to websites, Facebook Messenger, Zalo and systems such as CRM and ERP. Your use of these platforms is governed by each provider's own terms. Zepo is not responsible when a third-party platform changes its API, limits features or suspends your account.

9. Intellectual property

Zepo owns the platform, software, interface, brand and documentation of the Service. These Terms do not transfer any intellectual property to you beyond the right to use the Service during your plan. If you send us feedback, we may use it to improve the product without any obligation to you.

10. Operation and support

We work to keep the Service stable but do not promise that it will be uninterrupted or error-free. Maintenance that affects the Service will be announced in advance where possible. You can get support by email, phone or the assistant on our website.

11. Suspension and termination

You can stop using the Service and ask to close your account at any time.
Zepo may suspend or terminate the Service if you breach these Terms, fail to pay on time or create security risks for our systems and other users. Except in emergencies, we will notify you first and give you time to fix the issue.
After termination, Your Data is deleted within a reasonable period, except data we must keep by law.
The terms on payment, intellectual property, limitation of liability and dispute resolution survive termination.

12. Limitation of liability

The Service is provided as is. To the extent permitted by law, Zepo is not liable for indirect damages, loss of profit, loss of revenue or loss of data arising from the use of the Service. Zepo's total liability for all claims relating to the Service will not exceed the fees you paid to Zepo in the 12 months before the event giving rise to the claim.

13. Indemnity

You agree to compensate Zepo for damages and reasonable costs arising from third-party claims related to Your Data, the way you use the Service or your breach of these Terms.

14. Changes to the Terms

We may update these Terms when the Service or the law changes. The date of the latest update is shown at the top of this page. For significant changes, we will notify you by email or on the website before they take effect. If you keep using the Service after that date, you accept the new Terms.

15. Governing law and disputes

These Terms are governed by the laws of Vietnam. Any dispute will first be resolved through negotiation. If no agreement is reached within 30 days, either party may bring the dispute before a competent court in Vietnam.

16. Contact

If you have questions about these Terms, contact us:

Email: support@zepo.io
Phone: +84 8888 301 36